Verizon Tech Scheduling

These guys seem to believe their advertising. Believe it or not, their products are no better than anyone else and their service stinks. Below is an approximate schedule of every call I made or received to attempt to move the ONT box from the back of our house to the side:

Call#	Approx Date	Purpose
1	12/1/2008	Request technician come and move box
2	12/2/2008	Call back from verizon to choose date for tech to visit
3	12/5/2008	Visit from tech. Tech determined I needed to schedule a visit through his supervisor to have work completed
4	12/26/2008	Called supervisor to schedule ONT box move. He suggested I call toll free # to schedule the move.
5	12/26/2008	Called toll free number from above. Person suggests I call different toll free number to schedule the move.
6	12/26/2008	Call new toll free number and put in request again. Told to expect call in 24 hours to schedule visit from tech to perform service.
7	12/28/2008	Received call from Verizon. Indicated I put in a maintenance request and need to call back with a new service request. I refuse and suggest they call me back from the proper department.
8	12/28/2008	Received call from supervisor I contacted in call #4. He indicated I should call back with a new service request. I refuse and suggest they should figure out who does the service and call me back.
9	12/30/2008	After not receiving a call from Verizon, I call back supervisor from call #4. He indicates the he received the "same run-around" that I received. He promised to come on Friday to complete the work.

To be continued on Friday....